ISC offers a wide range of product and services options. Whether it’s combining voice and data over common infrastructure or leveraging the power of the computer desktop, Interconnect Systems knows the advantages and how they can help businesses become better.
ISC has carefully put together a superior product mix that covers the simplest applications all the way up to the most challenging issues. Our solutions from Mitel, Toshiba, ESI and Captaris are also industry leaders in product migration and backwards compatibility which means these products are the best at protecting your investment when it comes to growing, enhancing and upgrading your system. Our products are chosen for their ability to cover the widest range of business applications and meet our most stringent expectations for reliability. It has to solve communications problems and be available all the time or it’s not an Interconnect Systems solution!
Voice, voicemail, web chat and email traffic are increasing at record pace every year. Many companies are faced with the issue of having more than they think they can handle. This is where the expertise of your telecom vendor can shine. With today’s Multi-media Distribution systems, companies can now handle routine high traffic all the way up to a blended call center that funnels emails, web chat and even Voicemail messages to the properly skilled employee for coverage. Historical data can then be collected and collated for use in forecasting and scheduling the resources needed to meet service levels and keep answer times to a minimum.